Canadian Communication Products 1-800-665-5726 : Audio Conferencing, Headsets, Video Conferencing, Telephones, Voice Recording : Canada

A variety of support services to protect your investment.

Audio Conference Services

CCP Customer Care Programs makes the owning and maintaining your audio conference unit easy, by working with you from the beginning.

By Product Category

Sales Team

The CCP team will assist you and your team in selecting your audio conference unit to ensure that its’ the correct model by understanding your application needs, strategies, financial criteria, network, and technical knowledge.

System Consultative Service

The sales staff will work with you and your team in developing an audio conference solution that will address your needs and applications. The proposal will include any recommended infrastructure equipment to complement your audio conference solution. The Sales team will continually evaluate your network and present recommendations as your company grows and your audio conference needs evolve.

Technical Team

The trained technical team provides support service from installation, training and on-going support services. Select the support level appropriate for your needs and in-house technical expertise.

First-year Audio conference Unit Warranty

CCP will provide the first-year warranty support service, included in the purchase price.

The First year warranty includes:

Repair or replacement of faulty audio conference unit
Access to all manufacture software upgrades and updates

Installation support

CCP team will work with you and your team in the deployment of the audio conferences unit. We will be able to ensure that all connections, programming and operations are functioning.

The service includes:

Audio conference unit programming
Network connections and testing
End-to-end testing

Advance Replacement

This service is best suited for situations where the use of the audio conference is critical. In the event, the audio conference unit fails during normal operation a replacement audio conference unit is available for use during the repair period.

End-user Training

End-users training will increase your staff’s knowledge and use of the audio conference unit.

The training session includes the following topics:

Basic audio conference unit controls, settings and uses
Applications
Audio conference unit features
Resolving basic troubleshooting

Support Services

Basic Telephone Support — This service is well suited for situations when basic troubleshooting is required

The service includes:

A toll free telephone number
Escalation and Return Material Authorization (RMA) Process

If you require additional support service information, please contact your CCP Account Manager.

Other Services

For pricing or more information please contact your CCP Sales Account Manager or Representative.

If you're curious to know where we stand, have a look at our Vision Framework

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