Canadian Communication Products 1-800-665-5726 : Audio Conferencing, Headsets, Video Conferencing, Telephones, Voice Recording : Canada

A variety of support services to protect your investment.

Overview

CCP differentiates itself in the market by combining world class products and the best customer service and support in Canada. Our goal is to help Canadian companies compete world wide. In today’s changing technology environment this is always a challenge. Today, our technical team spends most of their time either at a customer location or in the classroom being trained or certified on the latest products and technologies.

Technical Commitment

Maximize equipment uptime
Supported by manufacture trained and certified technicians
Minimal staff interruptions
Service level to meet your unique needs
Service level to complement your product knowledge
Customized Support Service level available

By Product Category

Service Options

Unlimited Telephone Support

Unlimited telephone support to resolve basic operator or system troubles to ensure minimize service interruptions

Technical Support

CCP Technical support is to resolve all software or hardware troubles affecting the use of the systems. Remote and On-site levels of support are available to meet your technical level of comfort.

Extended Warranty

A cost effective option to ensure your system is kept updated with the latest software and all costs for manufacture repairs are covered.

Advance Replacement

This service provides a replacement unit while your system is with the manufacture for repair

Software Updates
& Upgrades

This service will ensure your system has the latest software enhancements available from the manufacture.

Immediate Remote Support

To maximize the availability of the system our Technical team will access your system remotely to identify and resolve the trouble. (Customer provides remote access to the system)

Installation

CCP Customer Care Program offers two levels of Installation service based on your technical comfort level.

On-site
- CCP qualified representative provides a "one-stop" installation service
Remote
- If you are familiar with the system and wish to have a ‘just in-case’ contact this may be your option

End User Training

Training sessions are available to present the systems operations and capabilities to your staff.

Other Services

If you require pricing or more detailed information please contact your CCP Sales Account Manager or Representative.

If you're curious to know where we stand, have a look at our Vision Framework

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